Privacy Policy

Royal Mansour is committed to ensuring and preserving the privacy of all visitors to the website. The policy provides all the information required to understand how Royal Mansour Marrakech uses and protects the information that is supplied as a consequence of using the website. By registering or by making a reservation via this website you, the user, consent to the collection, use and transfer of your information under the terms of this policy. Should you have any questions related to this policy then please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , alternatively you can send a letter to:

Rue Abou Abbas El Sebti,

40 000 Marrakech

Morocco

What information do we collect?

Whilst using this website you may be asked to provide information about yourself, this is also known as ‘personally identifiable information’, so that a service can be provided. An example of this would be any information that you submit when ordering a brochure via this website. As part of the process you will be asked to submit, amongst other information, your email address. This email address will be used to confirm the order of the brochure and in the future may also be used to contact you for further communications; this could be to promote future events that may be of interest. More information related to emails can be found in the email section also found in this policy.

Browsing this website

In order to improve the functionality and provide the relevant content some information will be collected when you browse this website. However none of this information will be personally identifiable. As a result of browsing this website we will not know your name, address or email address unless you knowingly provide this a voluntarily manner.

When browsing this website and request a page from the website certain information will be logged. The servers will log the information provided in the HTTP request header, this will include the IP number, the time of the request and the URL of the page that has been requested. There is other information contained within in the HTTP header and this is used to monitor user behaviour and will inform decisions that could be made to provide a better service whilst using this website.

How the information will be used

When making a reservation or ordering a brochure via this website you will be required to provide personally identifiable information. This information may well be used in the future by us in order to promote services, events or other products related to Royal Mansour. In some cases it may be used for direct marketing.

In the case of making a reservation, if it is cancelled, your personally identifiable information will be kept on record, however it will not be accessed again.

After completing your stay with us the information provided to make the reservation, unless you inform us otherwise, will be used for marketing purposes as outlined at the start of this section.

Should you wish to opt out (unsubscribe) from further this can be done via the unsubscribe link

Whilst every effort is made to protect the information that you provide us, we are unable to guarantee the safety of any information that is provided by yourself via this website.

Third parties

Royal Mansour use carefully selected third parties to carry out certain functions on our behalf. These include marketing companies and email service providers. Any personally identifiable information that is provided to these third parties is done so for only purposes specified by Royal Mansour. They are contractually prohibited to use it for any other purpose.

Cookies

Cookies are used on this website. Royal Mansour aims to provide you with the best service possible whilst using this website. As a result cookies are used in various forms throughout the site. Cookies are small text files which are located in your browser directory and contain information about your browsing session, an example is, which pages you visit. Royal Mansour also work with some carefully-selected partners who may use cookies on our web pages. An example of how these would be used it to see how you arrived at and used our website.

These cookies can be blocked via the browser settings, (please refer to the instructions of your chosen browser) but by doing this you will restrict the functionality of the site and effect the certain key functions e.g. some transactions and the ability to view key content.

Cookies can be split into two types, but please note that neither is harmful to your computer.

The first type are known as ‘essential’ and these help you carry out certain key functions when using the website i.e. navigating from page to page to complete transactions.

The second type and known as ‘nonessential’. Typically these are used to analyse data which is captured as you navigate the site. This data informs decisions that are made to improve the service that Royal Mansour offer via this website. For example it can capture certain information during your visit, such as your location, this is stored so when you next visit this information is to hand and will save you from entering it again.

There is an independent guide to cookies and this can be found here; http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

Emails

As part of providing a quality and informative service to you we may send communications via email. These will mostly to inform you of upcoming events that may be of interest. Occasionally they may be in reference to special offers or promotions that we may offer. These emails are typically sent via an email service provider. This provider will send emails using your email address that relate to our products and services. They are prohibited from using your email address for any other purpose.

Should you wish to unsubscribe from further communications then please follow the instructions contained within the emails.

Links

The Royal Mansour website contains links to other websites. This policy only applies to this website and Royal Mansour is not responsible for the policies and practices of other sites that may found via these links.

Legal Information and Issues

Under English law you have the right to access any personal information that is held by Royal Mansour. If you wish to obtain this information then please write to us. The address can be Royal Mansour be found at the top of this policy.

The only time that your personal information will be disclosed without your permission is when it is required to do so by law. Also this may be done in good faith when it is believed action should be taken to protect guests and visitors against suspected criminal activity. This includes this website.

More than a hotel:

Morocco personified

Not just a hotel in Morocco, but a handmade hotel that embodies Moroccan hospitality, architecture and artistry.

From its enviable position in the city centre of Marrakech, Royal Mansour will lead you on a voyage of discovery that will set your senses alight like no other hotel in Morocco.

Listen to the muezzin from your private roof terrace as the sun sets over the Atlas mountains beyond. Experience traditional riad life in your own three-storey private villa.

Indulge in a hammam ritual at the Royal Mansour spa. Learn about Morocco’s rich cultural heritage in the Royal Mansour library and dine on time-honoured dishes in our gourmet restaurant.

Reservations:

your riad awaits

Peace and privacy are the cornerstones of Royal Mansour’s philosophy. Reserve a riad and luxuriate in the elegant rooms arranged over three storeys around an internal courtyard. Decorated by internationally-renowned interior designers, every riad is unique, furnished with a combination of bespoke furniture, contemporary art and artisanal ornament.

Each of Royal Mansour’s 53 one-, two- and three-bedroom riads boasts an elegant drawing room on the ground floor, a bedroom and dressing room on the first floor and a private terrace with plunge pool, sun deck, fireplace and dining area on the second floor.

One-bedroom superior riads enjoy an additional Moroccan seating area on the ground floor and lounge tent on the roof terrace. Two-bedroom riads benefit from a separate dining room and 24-hour butler service while three-bedroom riads are equipped with a professional kitchen, library and private hammam. To reserve a riad, visit the reservations page.

Spa:

serenity and sophistication

Nestled within the grounds of Royal Mansour, with its own private entrance, the Royal Mansour spa is a peaceful haven, bathed in natural light.

Book one of our spa suites and enjoy a day of pampering in complete privacy or alternatively choose a treatment devised by internationally renowned brands such as Chanel, Sisley, marocMaroc, Dr Hauschka and Leonor Greyl from our extensive spa menu.

The spa also boasts a traditional hammam, Wellness Lounge serving healthy refreshments, a fitness studio, indoor swimming pool, manicure and pedicure suite and hair salon. To reserve a spa suite or book a spa treatment, visit the Spa section of our website.

Royal Mansour:

the luxury hotel in Marrakech

Those who have stepped inside the awesome bronze gates of Royal Mansour know there is no hotel in Marrakech that can compare.

Royal Mansour is more than a luxury hotel in Marrakech. It is a place of refinement, elegance and artistry. A place where beauty meets hospitality. A place where discretion and comfort are assured.

Nestled inside Marrakech’s ancient city walls, Royal Mansour’s beauty rivals that of its illustrious neighbours — the Dar Si Said, the Ben Youssef Medersa and the Palais El Badii. With shimmering tiles, carved ceilings and ornate plasterwork, a stay at this luxury hotel in Marrakech is like a stay at the Bahia Palace itself.

Explore Marrakech’s historic medina, revel in the mayhem of the notorious Djemaa el Fna – Marrakech’s main square – then retreat to the luxury and calm that is unique to Royal Mansour, the only hotel in Marrakech where each guest can relax in total tranquility.

Restaurants:

refinement and relaxation

Royal Mansour offers a wide range of restaurants and bars, from traditional Moroccan cuisine to French fine-dining. Savour a long lunch at La Table, which serves Mediterranean fare throughout the day under the shade of centenarian olive trees. Treat yourself to afternoon tea at La Loggia then move to the Bar for an aperitif before dinner.

Housed in a separate buiding within the hotel grounds, Royal Mansour’s two fine-dining restaurants are open for dinner daily. Separated by a courtyard lined with Brazilian blue marble, La Grande Table Marocaine and La Grande Table Française are a gourmet’s paradise, with menus created by celebrated Michelin-starred chef, Yannick Alléno.

La Grande Table Française serves classic French dishes reinvented with contemporary flair, while at La Grande Table Marocaine, the menu is inspired by Morocco’s signature flavours.

Stop off for a nightcap in front of the fire at the Chimney Lounge or linger over a digestif and fine cigar at the dedicated Cigar Lounge.

To reserve a table at any of Royal Mansour’s restuarants, visit the Dining section of our website.

Relax:

kids club and services

Make the most of your stay at Royal Mansour with the wide range of services on offer. Leave the kids in the capable hands of our qualified nursery staff for a fun-packed day at the Royal Mansour Kids Club, our concierge will be delighted to organise excursions in and around Marrakech or throughout Morocco so you can make the most of your new-found freedom.

Browse the books in our Library to learn about Morocco’s rich heritage, take in the art exhibitions held in our gallery and pick up exclusive souvenirs at the hotel’s Boutique